ayutogellPrivacy Policy
We at ayutogell encrypt your personal data in transit and at rest, store documents separately from transaction records, and do not share payment credentials with our operations staff. This page describes what we collect when you use ayutogell, how we keep that data protected, and what rights you have over your information.
When you create an account on ayutogell, we collect only the information needed for identity verification, transaction processing, and compliance. You provide your full name, date of birth, national ID or passport number, residential address, and email. We also collect transaction records—deposits, withdrawals, game activity, and account balance history. We do not collect browsing history, cookies for tracking, or behaviour outside our platform.
Our servers may sit outside your jurisdiction, but we apply the same data protection standards wherever your data resides. You have the right to access, correct, or request deletion of your personal information. Our privacy practices comply with applicable regulations in the jurisdictions where we operate.
Data Collection and Use on ayutogell
We collect identity documents during account signup to comply with Know Your Customer (KYC) requirements. You submit a national ID, passport, or driving licence; proof of residential address (utility bill, bank statement, or rental agreement); and confirmation of your date of birth. We verify these documents against official databases to confirm your identity matches your account details. This process typically completes within hours. Once verified, we store your documents securely and mark your account as verified.
We also collect transaction data: every deposit, withdrawal, and game activity on ayutogell. Your account balance, bet history, winnings, and losses remain visible in your account dashboard. We use this transaction data for account reconciliation, dispute resolution, and regulatory compliance. Payment partners like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet receive only the information needed to process your transaction—your name, account number, and transfer amount. We do not share your full identity documents or browsing data with payment partners.
We do not sell your personal data to third parties.
ayutogell retains your data solely for account management, compliance, and dispute resolution. We share data only when required by applicable law or court order.
Account Security and Password Management on ayutogell
Your password is encrypted and never stored in plain text. We do not have access to your password—even our support staff cannot view it. If you forget your password, we send you a secure reset link to your registered email. You create a new password through that link. Two-factor authentication is optional; if you enable it, we send a verification code to your email during login.
Your ayutogell account remains active until you request closure. If you close your account, we retain transaction records for regulatory compliance but stop processing new activity on your behalf. You may request a copy of your personal data at any time by contacting our support team.
Third-Party Processors and Data Transfers
Our payment processors handle deposit and withdrawal transactions. These processors are bound by data protection agreements and may store your transaction details on their own servers. We do not control their data retention policies, but we require them to protect your information to the same standard we apply internally.
Our servers may be located outside your jurisdiction. Data transferred to international servers remains encrypted. If local law requires your data to remain within your country, notify our support team; we'll discuss options that comply with your jurisdiction's regulations. For users in Jakarta, Surabaya, Bandung, Medan, and across Indonesia, we maintain the same security practices regardless of server location.
We at ayutogell handle your data with the same care and security standards we apply to our own internal systems and staff access.
Cookies and Tracking on ayutogell
We do not use cookies to track your behaviour outside ayutogell. Session cookies on our platform store your login state and language preference while you browse. These cookies expire when you close your browser. We do not use advertising pixels, analytics trackers, or cross-site cookies. If you disable cookies in your browser, some ayutogell features may not function correctly, but we will not track you across other websites.
Your Data Rights and Contact
You have the right to access all personal data we hold about you. Request this information via email to our support team. We will provide a copy within 15 business days. You also have the right to correct inaccurate information—if your name or address has changed, update it in your account settings or ask our support team to make changes on your behalf.
You may request deletion of your personal data, though we retain transaction records for regulatory compliance. You may also request a copy of your data in a portable format. If you have concerns about how we handle your data, contact our support team. If local law provides a data protection authority in your jurisdiction, you may file a complaint with that authority as well.
This privacy policy may change at any time. We'll notify you of significant changes via email or account notification. Continued use of ayutogell after notification constitutes acceptance. Our commitment remains constant: we keep your data secure, transparent, and used only for the purposes you've authorised. During major tournaments like Liga 1 playoffs and Piala AFF knockout stages, when traffic peaks, we maintain the same data protection standards. For questions about our privacy practices, reach out to our support team.